What is this service?
MICHR provides customer service for applications it supports. These applications include the following:
- Vendor management for version releases and upgrades of the application
- Timely communication of system downtime or other critical issues
- Escalation and triage of support requests, as appropriate
Customer support is available 8 a.m. - 5 p.m. Monday – Friday
Who can use this service?
Any investigator who needs technical assistance with one of the applications listed above may use this service.
When should I contact MICHR about this service?
Contact MICHR when you are having a problem with one of these applications.
How much does this service cost?
This service is free. The cost pricing/recharge rates for this and other MICHR services are available here.